Our counsellors support you through those moments while helping you move toward your goals.

When working within a limited number of sessions, your counsellor will usually focus first on what feels most urgent and what matters most to you.

We charge $220/hour for registered psychologists and registered clinical social workers and $170/hour for clinical counsellors.

Note, 1-hour and 1.5-hour session formats typically mean 50 minutes and 80 minutes of counselling time, respectively.

Yes. We understand that counselling can be a financial commitment so we work with you to understand your insurance coverage and financial situation.

Please speak directly with your counsellor about your situation. You can discuss your needs, and when available, come to an agreement on a feasible fee.

Coverage depends on your insurance provider and specific benefits plan.

You can visit our insurance page to see the typical coverage information for psychologists, clinical social workers and clinical counsellors with the different insurance providers.

Yes, depending on availability. HeartConnect offers direct billing for many insurance providers, including Sun Life, Manulife, Alberta Blue Cross, Green Shield Canada, and Canada Life.

For the full list of insurers we can bill directly, please visit our insurance page.

When direct billing is available, we will only bill one insurance plan directly. This is always your PRIMARY insurer.

If there is an outstanding balance after your primary insurance has paid, you will need to pay the remaining amount yourself. You can then submit the session receipt to your SECONDARY insurer for reimbursement.

You can speak with your counsellor about options such as:
– Meeting more than once per week
– Booking longer sessions
– Booking EMDR intensives for more rapid trauma relief, with select counsellors and when clinically appropriate.